Agreement for the provision of exchange services by the 24 Change service.
Effective date 01.02.2020
24 Change is an online service and p2p platform that allows users to exchange virtual assets and fiat money quickly and reliably.
Agreement on exchange services
This agreement (the “Agreement”) describes the terms and conditions of the 24 Change virtual currency exchange service. This Agreement is an official written public offer addressed to individuals (hereinafter referred to as the User) to enter into a 24 Change Exchange Service Agreement on the terms and conditions set forth below. Before using the 24 Change Service, the User shall read in full the terms and conditions of the “24 Change Service Exchange Agreement”. The use of the 24 Change service is only possible if the User accepts all of the terms and conditions of the Agreement. The current version of the agreement is available for public access on the 24-change.com web site and may be changed unilaterally by the service management without further notice to the User.
Terms and definitions used in the Agreement
User – any individual who wishes to use the 24 Change service and accepts the terms of this Agreement.
24 Change – an Internet site/systеm for providing p2p services of exchanging
virtual assets for digital money.
Website — www.24-change.com
Virtual asset – a digital expression of value that can be traded digitally or transferred, and that can be used for payment or investment purposes. The main types of virtual assets are payment systems and cryptocurrencies.
Cryptocurrency is a type of digital assets based on a distributed ledger, which is a means of exchange, settlement or has other special features in operation.
Payment – transfer of virtual assets or fiat currencies from the payer to the recipient.
Payment systеm – software product created by a third party, which is the mechanism for implementing the accounting of monetary and / or other obligations, payment for goods and services on the Internet, as well as the organization of settlements between users.
Customer of the payment systеm – a person who has entered into an agreement with the relevant payment systеm to acquire property rights of claim to it, measured in conventional units accepted in the relevant payment systеm.
Initial Currency is the virtual asset or fiat money that the User wishes to exchange.
Source Account – the number of the Wallet or any other designation of the User’s account in the Payment systеm, from which the Source Currency was sent.
An Order is an expression of the User’s intent to use one of the services offered by the 24 Change Service by filling out an electronic form through the Service’s website, on the terms described in the Agreement and specified in the parameters of that Order.
Resulting Currency is a virtual asset or fiat currency that the User receives as a result of the Source Currency exchange.
Resulting Account – the number of the Wallet or any other designation of the User’s account in the Payment systеm, to which the Resulting Currency will be sent.
Partner is a person who provides the Service with services to attract Users, the terms of which are described in the Partner Agreement.
Currency exchange – exchange of one virtual asset or fiat currency for another fiat currency or virtual asset.
Rate is the value ratio of the two cryptocurrencies or fiat currencies involved in the exchange.
Currency Reserve is the amount of a particular currency available to the 24 Change Service at the time the Order is created.
Card Verification is a verification of the card (or account) belonging to its owner. Conditions of verification of card affiliation are set by the Service and are carried out once for each new account (card) of the User. According to the Service rules, the card number (No.) must correspond to the name of the card holder indicated in the Order.
Insertion
3.1 This Agreement regulates the relations between the User and the Service in relation to the services provided by the Service to the User, and provides the arrangements between the Service and the User on this subject.
3.2 The Service ensures the confidentiality of the information about the User and their operations. The Service may disclose this information only on request of the authorized state bodies, officials or representatives of the Payment Systems if there is a legal reason for such disclosure.
3.3 This Agreement does not supersede the laws in force in the countries where the Service and the User are registered and located, or the contractual relationship between the User and the Payment systеm(s). In case the User cannot use the services of the Service by the conditions of current legislation or other agreements, it is prohibited by these rules and will be considered illegal and may result in blocking the User’s funds. In case of violation of this paragraph, the Service reserves the right to block the User’s account.
3.4 The User uses the Service and pays for its services in accordance with the terms of this Agreement.
Subject of the Agreement
4.1 The subject of this agreement is virtual asset and fiat currency exchange services by means of p2p payments between physical persons.
4.2 Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment systеm and/or financial institution and the User and is in no way responsible for incorrect or unauthorized use of the Payment systеm by the User as well as for misuse of the Payment systеm functionality by the User. Mutual rights and obligations of the User and the Payment systеm and/or financial institution are regulated by additional agreements.
4.3 The Service offers its services to all Users and does not supervise any User’s transactions in any Payment systеm.
4.4 The Magnetic Exchange reserves the right to suspend or cancel the operation in progress if the User has violated the terms of this Agreement or refuse any further processing of the User without explanations.
4.5 The Magnetic Exchange has the right to suspend or cancel an operation if the authorized service has received information about the unauthorized possession of the User’s virtual currency or fiat assets, and/or other information making it impossible for the Service to offer its services to the User, and to demand an additional identification for the User.
4.6 The Service has the right to cancel the operation in progress and return the virtual assets and/or fiat money deposited by the User without explaining the reason. The Service also has the right to block the User’s funds if there have been problems with the User’s previous transactions or if they have been reported by law enforcement authorities.
4.7 Any completed transaction of buying, selling or exchanging electronic currency as well as any other transaction the Service deems irreversible, i.e. it cannot be canceled after it is completed – the User receives the funds in electronic or fiat currency due to him/her according to the previously accepted conditions.
4.8 The Magnetic Exchange reserves the right to change the conditions of the Partner Program and the Loyalty Program at its sole discretion, without any prior notice.
4.9. The Service does not provide services to the customers of the territories which are disputed/annexed/temporary annexed. Such territories inсlude: Kosovo, PMR, South Ossetia, Abkhazia, Taiwan, Kuril Islands, Nagorno-Karabakh Republic, Crimea, DNR and LNR.
Service Services and Procedure
5.1 The services of 24 Change Service are ordered by the User by sending an Order through the website of the Service.
5.2 The User can control the process of exchange and get information about the course of exchange by using appropriate tool on the Service website.
5.3 By using the Service, the User confirms that they legally own and dispose of the fiat money and virtual assets involved in the exchange. This may require a confirmation of the legality of the User’s funds possession. In case of refusal or unsuccessful confirmation of the legality of funds possession, the User’s funds can be blocked.
5.4 The User, in making an Order, commissions and the Service, on behalf and at the expense of the User, performs an exchange of Electronic Currency or fiat money of one Payment systеm for Electronic Currency or fiat money of another Payment systеm chosen by the User.
5.5. The User undertakes to transfer the virtual asset or the fiat currency in the amount specified in the Order, and the Service, upon receipt of the virtual asset or the fiat currency, undertakes to transfer (transfer) the virtual asset or the fiat currency corresponding to the User’s Order within 72 hours of a banking day calculated on the Exchange rate and in accordance with the Service’s tariffs.
5.6. The obligation to transfer virtual assets or fiat currency to the User is considered fulfilled at the moment the cryptocurrency or fiat currency is debited from the corresponding Payment systеm account of the Service and this is recorded in the history of the corresponding Payment systеm.
5.7. The 24 Change Service has the right to set financial and quantitative limits on Transactions. Information about the limits is available on the Service website.
5.8. The 24 Change Service has the right to cancel the Order created by the User if the funds in the amount of the Initial Currency have not been credited to the account of the Service within 30 (thirty) minutes.
5.9. The remuneration for the 24 Change Service is set in the course and is confirmed by the User by clicking on the “Next” button when making a request.
5.10. In case the virtual assets or fiat currency amount received from the User to the Service is different from the one stated in the Order, the User’s Order is recalculated after a written request to the Support service.
5.11. In case the Service fails to send the virtual assets or fiat currency to the details specified by the User within the time frame provided by the Service, by contacting the Service support channels, the User can demand the full refund of the virtual asset or currency, except for cases specified in this Agreement. The demand for the return of electronic or fiat money can be fulfilled by the Service only if the money equivalent is not sent to the details specified by the User at the moment of receiving such a demand. The Service is not liable for the increased term for transferring the electronic or fiat money as this can be caused by the conditions of some Payment Systems and the refund is not processed.
5.12. The exchange rate of the virtual asset or fiat currency is fixed by the Service for no more than 30 (thirty) minutes from the moment the Order has been submitted. In case the User has paid after 30 (thirty) minutes have elapsed, the Service will automatically updаte the exchange rate. The exchange rate of the highly volatile cryptocurrencies such as BTC, ETH, ETC, BNB, UNI etc, is fixed manually by the operator at the moment the application receives the “paid” status, but only during the Service working hours. The required number of confirmations for each cryptocurrency is specified in the information window for each exchange destination. If the User does not agree to carry out the operation at the updated rate, the Service carries out return of electronic or fiat means. If Service does not have possibility to carry out transfer of means through the User’s fault for a long time, the rate of payment will be changed to the actual rate at elimination of these negative circumstances and possibility to make transfer.
5.13. Special conditions of some Payment systems:
– Bank payments are processed by the Service within 24 hours; if necessary, the
Service may require Verification of the Customer’s card (account);
– If the amount of cryptocurrency (Bitcoin, Ethereum and others) sent by the User is
less than 0.001 in equivalent, the money is not refunded. If the transaction has a
commission in bitcoin network less than 20 satoshi per 1 byte, the Service reserves the
right to: recalculate the rate, make the payment more than 24 hours, freeze the request
until the third confirmation in the network;
– Bank transfers in Visa/Mastercard direction are in most cases credited instantly,
but in some cases may take up to 5 banking days.
– If the issuing bank charges an additional fee for replenishment of the User account,
this fee is charged from the User.
5.14. The Service does not serve tax residents of these countries, wherever they are located: USA, Canada, Australia, Myanmar, Pakistan, Afghanistan, Iran, Iraq, Syria, Lebanon, Bahrain, Qatar, Kuwait, Saudi Arabia, Oman, Yemen, Palestine, Eritrea, Libya, Liberia, Sudan, Democratic Republic of Congo, Ivory Coast, Somalia, Guinea, Sierra Leone, Algeria, Nigeria, Ethiopia, Cuba, Cook Islands, North Korea.
5.15. The Service is not a tax agent for the User and will not notify the User about their tax costs. The User agrees to pay all taxes required by the tax laws of the place of their residence on their own.
5.16. The Service can make a refund only if the User provides all the data on the request (request ID, e-mail, full name, phone number, etc.).
5.17. The Service automatically verifies all incoming transactions through AML services. The risk score of coins must not exceed 45%. If the risk score is higher than 45% coins may be blocked by the service until the user has undergone a full identity verification procedure, according to the established AML/KYC procedure.
5.18. Our service does not serve residents of countries that are under sanctions, no matter where they are.
5.19. If the User has paid the order, but due to circumstances wishes to refuse the exchange, the refund is made minus 5% of the payment amount, the fee in the payment systеm network and the rate difference (if the rate has changed by more than 3%). Returns are processed within 24 business hours after receipt of the relevant request from the User.
5.20. The User cannot request a refund on an order that has already been executed.
Service fees
6.1. The Service fees are set by the management of the Service and are published on the Service website.
6.2. The Service reserves the right to change the exchange rates and fees for exchange of cryptocurrencies unilaterally at any time. Users are informed of the changes by posting them at the Service’s website.
6.3. The Service specifies the exchange rates and fees charged by the corresponding Payment systеm for the transactions in the Order created by the User at the Service website.
6.4. The Service charges its remuneration at the time of the relevant Transaction. The Service Fee is deducted from the amount of the Resulting Currency.
Liability of the parties
7.1. The Service is liable to the User in the amount not exceeding the amount of money or cryptocurrency entrusted by the User.
7.2. The Service shall not be liable for malfunctions, errors and failures in the operation of the software and/or hardware that enable the operation of the Service for reasons beyond the control of the Service, as well as the User’s losses related thereto.
7.3. The Service shall not be liable for the User’s losses resulting from the unlawful actions of third parties.
7.4. The user is solely responsible for the correctness of the information provided by him when creating the Order. Service is not responsible and does not compensate for losses arising from incorrect (unauthorized) use of the service, as well as errors committed by the User when filling out the exchange form, which can lead to the transfer of funds to the wrongly specified account, in which case to cancel the exchange operation or return the funds back is impossible.
7.5. Information on the Transaction is stored in the Service database and is the primary source of reference for the Parties in disputes.
7.6. The parties are relieved of responsibility for failure to fulfill their obligations under the Agreement in full or in part due to force majeure events that occurred after the Agreement came into force, as a result of extraordinary events, which could not be foreseen and prevented by reasonable measures.
7.7. The Service will make every effort, but does not guarantee that its services will be available 24 hours a day, 7 days a week. The Service assumes no responsibility for any losses, lost profits or other expenses incurred by the User as a result of their inability to access the site or the services of the Service.
7.8. The Service assumes no responsibility for losses, lost profits or any other User’s expenses caused by delays, errors, or failures in processing any bank transfers or transfers of virtual assets.
7.9. The User undertakes not to abuse the Service’s bonus or partnership programs, or any of its associated services, or create systematically and deliberately unpaid orders.
7.10. The Service is not responsible for conducting exchange transactions on behalf of the User for the benefit of third parties. The Service recommends carrying out transactions only with wallets and accounts to which the User has full access.
AML/KYC Regulations
8.1. The Service commits itself to take all possible and available actions to prevent the attempts of illicit trading, financial fraud, and money laundering using the Service. These actions inсlude, but are not limited to, providing feasible assistance to law enforcement authorities in searching for and catching financial terrorists involved in illegal money laundering activities.
8.2. Service is obliged to explain to the User the terms, and procedures, to help in the correct filing of documents for the service merchant.
8.3. The User is obliged:
— Independently perform AML-checking of the funds and risk level analysis of the funds,
before transferring the latter as payment for the Order.
— to exclude in his practical activity with the use of the Service any actions which
realization can directly or indirectly damage anti-money laundering and money laundering
(see 5AMLD/6AMLD);
— to exclude any possible facilitation of illegal trade and any other illegal transactions
using the services of the Service;
— to exclude any possible assistance to financial fraud, not to use the Service for the
purposes of creation and distribution of pyramids, and also for committing other actions
contrary to the law and legal norms;
— to exclude all possible circumvention of sanctions of services, platforms, individuals, or
citizens under the restriction;
— Independently calculate and pay all taxes required by the tax laws of the User’s
location.
8.4. Service automatically provides AML-check. If the risk level exceeds 45% in total or 8% for one of the high-risk keys, which are: Dark Service, Stolen Coins, Fraud Shop, Illicit Actor/Organization, High-Risk Jurisdiction, Lending Contract, Dark Market, Illegal Service, Mixer, Ransom, Scam, Terrorism Financing, Gambling, Fraudulent Exchange, Sanctions, Child Exploitation, Enforcement Action; coins may be frozen by the Merchant Service for AML/KYC procedure under the international anti-money laundering policy.
8.5. In order to unblock funds, it may be necessary to go through an AML/KYC procedure, the details of which depend on each individual case, on a case-by-case basis.
8.6. The Service is obliged to request all documents necessary for the AML/ KYC procedure. This procedure may inсlude the following documents: KYC (identity verification), Source of funds (proof of source of funds), Proof of funds, SOW (proof of source of wealth).
8.7. Service has the power to request from the user additional materials for the AML/KYC procedure.
8.8. The decision to unfreeze funds is made by the service merchant who accepts the funds.
8.9. Service does not guarantee the unblocking of funds after the AML/KYC procedure.
8.10. Service can charge an additional commission, for the work done, involvement of AML-officer, and legal counseling during AML/KYC filing for service-merchant.
Other Provisions
9.1. The Service may unilaterally make changes to the Agreement by publishing the changes on the systеm Website. Changes shall become effective upon publication, unless a different effective date is additionally determined when the changes are published.
9.2. The Service has the right to refuse a user to make an order without explaining the reason for the refusal.
9.3. The parties have entered into this Agreement in electronic form and acknowledge it to be equivalent in legal effect to a written agreement.
9.4. The Service shall have the right to suspend such operations in the event of suspicious activities in the course of the user’s order process in order to avoid damage from hacker attacks until the reasons for such activities are clarified, initiate verification of the user or refund the sender’s account according to the rules of the service.
9.5. The Service has the right to send information about the status of the exchange process to the User at the specified email address, since it is an integral part of the successful completion of the exchange process.
9.6. Any changes in the Order are made only as a result of an appropriate request by the User from the same contact information that was specified by the User at the stage of creating the Order.
9.7. All disputes and disagreements arising or that may arise from this Agreement shall be settled by means of negotiations on the basis of a written application from the User. After receiving a complaint from the User, the Service shall, within fifteen (15) days, either satisfy the requirements set out in the complaint or send a reasoned refusal to the User. The response must be accompanied by all necessary documents. If the dispute is not resolved by the court within sixty (60) days, then either Party shall have the right to go to court at the User’s location to resolve the dispute.
9.8. The information on the site, including graphics, text, programming codes, etc. is the property of 24-change.com and is protected by copyright laws. Any case of unauthorized copying (in whole or in part) may be prosecuted under applicable law.
Force Majeure
10.1 Neither the User nor the Service shall be liable to each other for delays or failure to fulfill their obligations resulting from acts of God, including natural disasters, fire, floods, terrorist attacks, changes of government, civil unrest, as well as damages to the Payment Systems, power supply systems, communication networks and Internet service providers.
